ALTERNATIVE DISPUTE RESOLUTION

In the case of disputes initiated by a consumer against a supplier of goods or a service provider concerning contractual obligations resulting from contracts for the purchase and sale or provision of services, concluded between the supplier of established goods and consumers resident in Portugal and in the European Union, the consumer can use a Consumer Dispute Resolution Entity.
In such case, in addition to the physical establishment being based in Aveiro, we have an online store, and therefore you should know that in case of dispute, as a rule, the competent Consumer Conflict Arbitration Center is the one  corresponding to the consumer’s home.

Also, we must inform about all the existing Arbitration Centers:

 

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Rua dos Douradores, no 116 – 2º, 1100 – 207 Lisboa
Telefone: (+351) 218 80 70 30 | Fax: (+351) 218 80 70 38
E-mail: juridico@centroarbitragemlisboa.pt

http://www.centroarbitragemlisboa.pt/

 

Centro de Informação e Arbitragem do Vale do Cávado (CIAB)
Ninho de Empresas, Edif. ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro, Portugal
Telefone: 289 823 135
E-mail: info@consumoalgarve.pt

https://www.ciab.pt/pt/

 

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, no 240, 1º, 3000-172 Coimbra
Telefone: +351 239 821 690 | Fax: +351 239 821 690
Email: geral@centrodearbitragemdecoimbra.com

www.centrodearbitragemdecoimbra.com

 

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACCRAM)
Rua Direita, n.º 27 – 1.º Andar – Esq., 9050-450 Funchal

Telefone: +351 291 750 330 | Fax: +351 291 750 339

E-mail: centroarbitragem.srem@madeira.gov.pt

https://www.madeira.gov.pt/cacc/Estrutura/O-Centro-de-Arbitragem

 

Centro de Informação de Consumo e Arbitragem do Porto

Rua Damião de Góis, 31 – Loja 6,4050-225 Porto

Telefone: +351 22 550 83 49 / +351 22 502 97 91 | Fax: +351 22 502 61 09
E-mail: cicap@cicap.pt

www.cicap.pt

 

 

Centro de Arbitragem de Conflitos de Consumo – Guimarães (TRIAVE)
Rua Capitão Alfredo Guimarães no 1, 4800-019 Guimarães
Telefone: 253 422 410| Fax: 253 422 411
E-mail: triave@gmail.com

www.triave.pt

 

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo
Rua D. Afonso Henriques, 1, 4700-030 Braga
Telefone: + 351 253 617 604 | Fax: + 351 253 617 605
E-mail: geral@ciab.pt

www.ciab.pt

 

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Rua D. Afonso Henriques, 1, 4700-030 Braga
Telefone: 253 619 107
E-mail: geral@cniacc.pt

https://www.cniacc.pt/pt/

 

In the event of an online consumer dispute, the consumer may use an online dispute resolution system (ODL), the ODR platform (“online dispute resolution”), which is competent to resolve disputes relating to the resulting contractual obligations sales contracts or online services.
Access the Electronic Alternative Dispute Resolution Platform in online sales or service contracts at  (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).

For complaints or grievances, send us an email to customer_service@beeverycreative.com or contact us by phone at +351 234 198 891.
For more information, see the consumer portal (https://www.consumidor.gov.pt/)

 

 

Date of application: 15th July, 2020